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There are multiple redemption scenarios, each tailored to specific customer and merchant interactions. Below are some examples:
  • Scenario: Redemption for the full value of the redemption source.
  • Use Case: A customer with a 3rd Party store of value redeeming the full amount with the Merchant.
  • Behaviour:
    • The customer selects the type (the provider of the 3rd Party store of value) and provides the reference number (serial number, PIN, etc.).
    • The full value of the voucher is redeemed.
  • Example: Topping up a gaming or trading wallet with a voucher.
  • Scenario: Redemption using partial value of the redemption source.
  • Use Case: A customer with a 3rd Party store of value redeeming a specific amount with the Merchant.
  • Behaviour:
    • The customer selects the type, sets the amount, and provides the reference number.
    • Depending on the type and provider, the customer may be required to provide additional information to manage any remaining value.
  • Example: Paying for airtime.